Legal Information

1.      Global Responsibility and Editing

Caves Orsat SA
Rue du Levant 99
920 Martigny, Suisse

Tel. +41 27 721 01 01

2.      Site Hosting Infomaniak Network SA

Infomaniak Network SA
Rue Eugène Marziano 25
1227 Carouge, Suisse
Tel. +41 22 820 35 40

3.      Design and Technical Implementation

Alpsoft SA
Rue Pré-Fleuri 2c
1950 Sion, Suisse
 
Tél. +41 27 322 59 52

4.      Intellectual Property

All content present on the Site, including but not limited to text, images, graphics, logos, videos, icons, and audiovisual elements, is the exclusive property of Caves Orsat or their respective rights holders, unless otherwise indicated. Any unauthorized use of this content is strictly prohibited.

5.      References and Links

The Site may contain links to external websites. Caves Orsat assumes no responsibility for the content or privacy practices of these third-party sites.

6.      Limitation of Liability

Caves Orsat strives to provide accurate and up-to-date information on its Site but cannot guarantee the accuracy, completeness, or relevance of this information. Consequently, Caves Orsat disclaims all liability for direct, indirect, consequential, or other damages arising from the use or inability to use the Site. The information and opinions expressed on the Site should not be understood as an encouragement to consume alcoholic beverages. Caves Orsat is committed to securing the Site to the best of its ability; however, its liability cannot be invoked if unwanted data is imported and installed on its Site without its knowledge.

7.      Applicable Law

The Site is governed by Swiss law. In case of a dispute, the legal venue is established in Martigny, Switzerland.

 

Last updated: September 2023

This Privacy Policy describes how Caves Orsat collects, uses, and protects your personal data when you visit the website https://cavesorsat.ch (hereinafter referred to as “the Site”). We are committed to complying with the new Swiss Data Protection Act (nFADP) and ensuring the confidentiality and security of your personal information.

1.      Collection of Personal

Data We may collect personal data in two ways:

Direct collection, which applies to information you consciously choose to provide to us. Personal information such as name, first name, address, phone number, date of birth, email address, etc., is used to access our services. This can be done through contact forms, user accounts, direct interactions with customer service, order forms, newsletter subscriptions, etc. Please note that the payment data you provide is only stored with our partners, Worldline and TWINT SA.

Indirect collection, which occurs when information is gathered from other sources or by tracking users’ online activities. We collect browsing data when you visit our Site, including your IP address, the type of browser you use, the pages you have viewed, and the links you have clicked on. This may include the use of cookies, web beacons, and other tracking technologies to understand browsing habits, interactions with ads, and online behavior. This data is often aggregated and anonymized.

2.      Use of Personal Data

The personal data collected plays a crucial role in understanding customer needs and preferences, as well as improving products, services, and the user experience. They may be used for the following purposes:

1. • Providing Site services and responding to your requests.
   • Communicating with you about Site updates, events, or special offers.
   • Improving our services and personalizing your experience on the Site.
   • Analyzing Site usage for statistics and internal improvements.
   • Complying with our legal and regulatory obligations.

3.      Sharing of Personal Data

Your personal data will not be sold, rented, or exchanged for commercial purposes. However, we may share your information with:

1. • Our business partners, service providers, and subcontractors in the provision of services.
   • Regulatory authorities in response to legal requests or as part of an investigation.

4.      Retention Period of Personal Data

The retention period of your personal data varies depending on the purpose for which it was collected and applicable legal or regulatory obligations. We retain your personal data only as long as necessary to achieve the objectives for which it was collected unless a longer retention period is required by law. Once your personal data is no longer needed, we will securely delete or anonymize it so that it can no longer be associated with your identity. You can also exercise your rights as described in our privacy policy to request the deletion of your personal data or to restrict its processing.

5.      Use of Cookies

A cookie is a small text file that is stored on your device (computer, smartphone, tablet) when you visit a website. Cookies can be temporary (session cookies) or permanent (persistent cookies) and are used for various purposes, including facilitating navigation and analyzing your use of the Site so that we can optimize it. There are different types of cookies. Here are the main cookies used on our Site:

Essential Cookies

These cookies are necessary for the basic functioning of the Site. They allow you to navigate the Site and use its basic features, such as accessing secure areas and managing the shopping cart. These cookies do not collect any information about you that could be used for marketing purposes or to remember where you have browsed on the internet.

Functionality Cookies

These cookies allow the Site to remember choices users have made previously, such as preferred language, region, or customization preferences. They provide a more personalized and convenient experience by saving these preferences for future visits.

Performance Cookies

Performance cookies collect information on how you interact with the Site, such as pages visited, time spent on each page, and any error messages. We use this information to compile reports and help us improve the operation of our services (e.g., ensuring users find what they are looking for more easily) and to determine the success of a marketing campaign. These cookies do not collect any information that could identify you. All collected information is anonymous and used only to help us improve the operation of our services.

One of the analytics tools used by our services is Google Analytics, provided by Google Inc., based in the United States. This system collects information about how visitors interact with our Site, such as pages visited, time spent on the site, and interactions with content. This helps us improve our Site and offer a better user experience. Google Analytics uses cookies to collect this data anonymously, and we do not personally identify users from this information. Data collected by Google Analytics is generally transferred and stored on servers located in the United States. If you wish to disable the collection of this data, you can install a browser add-on.

We also use Google and Meta Business Suite advertising platforms to deliver targeted ads to specific segments of our audience. These platforms may use cookies and other tracking technologies to collect information about user interactions with our ads, such as clicks and conversions. This allows us to adjust our advertising campaigns to make them more relevant to our users. You have control over your preferences for targeted ads by adjusting the privacy settings in your Google and Facebook and Instagram accounts.

For newsletter delivery, we use MailChimp, a third-party email marketing service owned by The Rocket Science Group LLC in the United States. When you subscribe to our newsletter, your personal data may be transferred to MailChimp for storage and processing in accordance with their privacy policy. Mailchimp uses cookies and similar technologies to track the performance of our newsletter campaigns, such as email open rates and link clicks. These cookies help us improve our communications and better understand your preferences. You have the right to unsubscribe from our newsletter at any time using the unsubscribe link provided in each newsletter we send or by contacting us directly.

Third-party Cookies

These are cookies used by social media sites (e.g., Facebook, Twitter, LinkedIn, YouTube, etc.) that may use information about your visit to target advertising on their services. Third-party cookies like these are installed by a domain other than the one visited by the user.

6.      Managing and Disabling Cookies

By accessing the Site, you consent to the use of cookies in accordance with this Privacy Policy. You have the option to manage your cookie preferences by adjusting your browser settings or using the consent options provided on the Site. You can generally disable cookies by adjusting your browser settings to refuse all cookies or certain types of cookies. However, please note that disabling cookies may affect certain Site features.

7.      Your Rights

In accordance with Swiss data protection legislation, you have the right to:

1. • Access personal data we hold about you.
   • Correct inaccurate or incomplete personal data.
   • Request the deletion of your personal data in certain circumstances.
   • Restrict the processing of your personal data.
   • Object to the processing of your personal data for direct marketing purposes.

8.      Security

We take technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is entirely secure.

SSL Certificate (Secure Sockets Layer)

Caves Orsat has an SSL security certificate for secure connections. This system provides authentication, confidentiality, and security of information between Caves Orsat and the user. In this process, several parameters are established to ensure secure connections. These connections are made using pre-established keys, encrypting and decrypting all information sent until the connection is closed.

9.      Contact

The data controller is Caves Orsat. If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, you can contact us at .

These general sales conditions (“Conditions”) govern the sale of wines by Famille Rouvinez and apply to all products and services sold by companies affiliated with “Famille Rouvinez.” By placing an order on our Site, you accept these Conditions. Please read them carefully before placing your order.

1.      Products

The products offered for sale on our Site are wines produced by Famille Rouvinez. Product descriptions, images, and stock status are provided for informational purposes and may differ from the actual product.

2.      Confirmation of Legal Drinking Age

By placing an order to purchase our wine products, you confirm and guarantee that you have the legal age required to buy and consume wine in Switzerland. Famille Rouvinez disclaims all responsibility in the event of purchase or consumption of our products by individuals who do not meet the legal age requirements. We reserve the right to request proof of age upon delivery and to refuse the sale if we have reason to believe the buyer does not meet the legal age requirements for wine consumption.

3.      Sales Scope and International Delivery

Orders placed on our Site are limited to the Swiss territory. If you wish to arrange delivery abroad, please contact our customer service at the following number: +41 27 721 01 70 or send an email to . Please note that the terms and delivery charges for orders abroad may differ from those applicable in Switzerland.

4.      User Registration and Account Creation

To place an order on our online store, you must create a user account. During registration, you will need to provide personal information such as your name, address, email address, and phone number. This information is necessary for order processing and product delivery. We are committed to protecting the confidentiality of your data and using it in accordance with our Privacy Policy. You are responsible for maintaining the confidentiality of your account information and ensuring that it is up-to-date and accurate.

Order By placing an order, you agree to purchase the selected products at the indicated price, as well as applicable delivery charges. Once the order is placed, you will receive a confirmation email summarizing the details of your order.

5.      Prices and Payment

Product prices are listed in Swiss Francs (CHF) and include Swiss VAT at the rates in effect when the order is placed. Delivery charges are CHF 20. Delivery is free for orders over CHF 500. Payment can be made online using the available payment methods on our store.

6.      Delivery

The delivery time is typically 2 weeks from the order confirmation. This timeframe may vary depending on product availability and delivery conditions. Delivery is made to the address provided during the order. You are responsible for providing a correct and accessible delivery address.

7.      Right of Return and order cancellation

Cases of non-performance of the contract are subject to Swiss legal provisions. We would like to inform customers that once an order is validated, it cannot be canceled. The customer is obliged to check the items received upon receipt. In the event of non-compliance with the order, the customer must promptly notify “Famille Rouvinez” by email  at  or by phone at + 41 27 721 01 01. Any return of items will be organized by “Famille Rouvinez,” which will provide the customer with the procedure to follow.

8.      Data Protection

Personal data collected during the creation of your account and order processing is processed in accordance with our Privacy Policy.

9.      Contact

To contact Customer Service:
By email: 
By phone: +41 (0) 27 721 01 70

Last update: September 2023